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Frequently asked questions

What components does the total ticket price consist of?

After selecting the desired flight you will see the exact pricing compnents of your flight (s). The price you see includes airport taxes (airport tax is a collective name for all fees and charges from the airport of departure and arrival will be charged to us) and any charter or weekend surcharges. Back to the top

When is my booking final?

Only after you have completed the payment details, have confirmed and received a booking number from us, your booking is final. Before all this has been confirmed you can feel free to view information on our site. Back to the top

Do I get a confirmation of my booking?

Yes, you will receive after the booking a confirmation by email. So be careful that you enter your correct email address. You also get during the last step of your booking a confirmation number. Keep this number as it identifies your booking with associated data. Back to the top

Can I contact or make a booking by phone?

Yes, you can also request information from us and make a book by phone. Please contact our call center, phone: +31 23 75 10 600 (local rate)  Back to the top

How do I get my tickets?

On flights with Corendon (Dutch) Airlines you can travel without a ticket, which means that there is no need to print your received tickets. The only thing you will need at the airport is your confirmation number and your valid passport (or identity card, if your destination allows for entering the country with an identity card). For flights with other airlines and / or to other destinations, the tickets are usually sent 7 days before departure, by e-mail. Please do print those tickets and take them with you to the airport. With last-minute bookings (departure within 7 days) we will send the tickets by e-mail after you have paid the full fare. If you do not have internet / printer then we can send the tickets by regular mail. Back to the top

What are my flight times?

The flight times are shown on your confirmation. Since you are using charter flights the published times are always subject to change(s). If any changes occur we will notify in good time. If your confirmation at the departure time and / or arrival time you will find for example 0:01, or you see the flight number HV000, this means that the exact flight number and time schedule at the time of booking is not yet known to us. You can then 7 days before departure, consult your flight times on mijn.corendon.nl. We recommend you always to check 24 hours before departure your flight schedule on mijn.corendon.nl. For actual departure times (on the day of departure), we recommend the website of the airport of departure, the operating carrier will notify any delays here. Back to the top

What are flexible packages?

When booking your flight ticket between Amsterdam and Curaçao, you have the choice of 2 packages. By default, you book with Eco, which includes a small bag (max. 3 kg and max. 40x30x15 cm) and one piece of hand luggage (max. 10 kg and max. 55x40x25 cm). If you choose Flex during booking, you can also bring checked baggage and choose a standard seat (based on availability). If you choose Premium during booking, priority check in/boarding is also included. The Flex or Premium package is one-way only, so for a return flight you may choose another package. Please find more information about the different packages here. Back to top

Is a flexible package mandatory?

The Eco package is per default included in your booking. During the booking process, you can also choose the Flex or Premium Package. Please find more information about the different packages here. Back to top

Is baggage included in a flexible package?

Yes, you are allowed to bring a small handbag/baby bag, briefcase, or laptop (all max. 3 kg and max. 40x30x15 cm), and 1 piece of hand luggage (max. 10 kg and max. 55x40x25 cm) by default. If you book Flex, you can bring 1 piece of checked baggage weighing 20 kg. If you book Premium, you can bring 1 piece of checked baggage weighing 30 kg. Please find more information about the different packages here. Back to top

Is seat selection included in a flexible package?

That depends on whether you choose Flex or Premium. With Flex or Premium, you can choose from standard seats (based on availability). With Eco, you do not have the option to choose standard seats, and a seat will be assigned to you. Please find more information about the different packages here. Back to top

Can I change my flight with a flexible package?

Yes, you can if you have booked Flex or Premium and you make changes more than 48 hours before departure. Please find more about the different packages here. Back to top

What is the difference between the Flex package and a Premium package?

If you choose Flex when booking your flight ticket, you may, in addition to a small bag (max. 3 kg, and max. 40x30x15 cm) and one piece of hand luggage (max. 10 kg and max. 55x40x25 cm), also bring 20 kg of checked baggage (per one-way trip). 

If you choose Premium when booking your flight ticket, you may, in addition to a small bag (max. 3 kg, and max. 40x30x15 cm) and one piece of hand luggage (max. 10 kg and max. 55x40x25 cm), also bring 30 kg of checked baggage (per one-way trip). You have priority check-in/boarding. Read more about the different packages here. Back to top

What does Priority check-in/boarding entail with the Premium package?

If you choose Premium while booking, you will have priority at Schiphol Airport during check-in, security checks, and boarding, ahead of other seats but after the Only Adult zone. At Hato Airport, you will have priority at check-in and boarding ahead of other seats but after the Only Adult zone. You can read more about the different packages here. Back to top

Can I reserve a seat with extra legroom in advance?

Yes, you can reserve a seat in advance. You can select a seat online at fly.corendon.com. from 6 weeks up to 5 hours prior to departure.  Back to the top

How do I reserve a seat in the Only Adult zone or XL seats

For flights operated by Corendon, between Amsterdam and Curaçao, reserve a seat in the Only Adult zone and/or XL seats via fly.corendon.com, based on availability. Read more about the Only Adult zone and XL seats.  Back to the top

Can I check online in advance?

Yes, you can check in online 48 hours before departure and print your boarding pass. Please navigate to fly.corendon.com (online check-in) and follow the indicated steps. The system will ask you a confirmation number. You can also print out a boarding card. If you are departing from Schiphol, you do just leave your suitcases to the drop-off points. At other airports, you go to the check in desk. Back to the top

How can I pay?

You can pay by credit card. It is possible that the credit company charges an extra fee, (you find these costs back directly on your bill). You can also pay via iDeal (internet banking). In Belgium you can pay with Netbanking. For iDeal and Netbanking you pay no additional costs. Back to the top

Can I pay in instalments?

No, paying in instalments or paying a part in advance is not possible. The amount must be paid in full at once. Back to the top

What time should I check-in for my flight?

You can check-in at the airport from 3 hours prior to departure for all Corendon (Dutch) Airlines flights. Back to the top

Can I still change my flight (details)?

  • Changes to personal details
    You can make changes to your name, date of birth or address easily and free of charge yourself via my.corendon.nl. It is also possible to make changes to your personal details by calling our Contact Centre on 023-751 06 06. Additional costs will apply. Back to the top

  • Other changes longer than 8 weeks before departure
    If you make changes to your ticket more than 8 weeks before departure, you will be charged EUR 30. If the price of a new ticket is higher, you pay the difference. If the price of the new ticket is lower, there will be no refund. Back to the top

  • Other changes within 8 weeks before departure
    Within 8 weeks before departure, nothing can be changed, except for a mistake in your personal details. In that case, you will have to cancel the booking (costs will apply) and book a new ticket if you want to make any fundamental changes. Back to the top

  • Changes at the airport on the day of departure
    For some airlines it is possible to change your details against a change fee at the airport. In other cases this isn’t possible and a new ticket should be bought. Therefore, always check all your data carefully and make/make changes as soon as possible. Back to the top

  • To change your flight from Amsterdam to Curaçao or from Curaçao to Amsterdam, you can only do so by buying a new ticket. Please find more about the different packages here. back to top

 

Can I cancel my already booked flight?

You can cancel your flight, but you will have 100% of the total agreed amount lost. This applies even if you miss your flight. Back to the top

 

What travel documents should I bring?

You are responsible for your own travel documents. Please check the governmental website for more information. Back to the top

 

Do I need a visa?

It depends on your destination and nationality whether a visa is mandatory for your journey. Please check the governmental website for more information. Back to the top

 

How much baggage can I take?

Corendon (Dutch) Airlines
The items permissible for carriage and any associated tariffs depend on the airport of departure or arrival. This information can be found at corendon.com/en/luggage. Back to the top

Other airlines
Did you book a ticket from another airline through this website? Please check all the regulations on corendon.com/en/luggage. Back to the top

 

Can I have a pet onboard?

Yes, this is a possibility for flights with Corendon (Dutch) Airlines. This only applies to cats and dogs. Depending on the size of the pet it shall be transported in either the cabin or hold.

For pets (dogs and cats), the following rules apply:

  • Pets in the cabin:
    • You are allowed to bring a maximum of 1 pet per person per flight
    • Maximum weight per pet, including carrier/transport bag: 10 kg
    • The width x height x length of the carrier/transport bag must not exceed a total of 105. For example, 45 x 39 x 21 = total 105
    • You are not allowed to sit at the emergency exit
    • You can register your pet up to 72 hours before departure at fly.corendon.com
    • Upon approval, you will receive an invoice with payment information
  • Pets in the cargo hold:
    • Maximum weight per pet, including kennel: 45 kg
    • The kennel must meet certain requirements; it should be made of sturdy and safe material and must have a closure that guarantees the door will not open (by itself) at any time.
    • You can register your pet up to 72 hours before departure at fly.corendon.com
    • Upon approval, you will receive an invoice with payment information

Please check the website for more information: fly.corendon.com/faq  Back to the top

 

Is there a meal served on board?

Yes, a meal and snack will be served on flights from/to Curacao. On other flights you can buy food and drinks. Back to the top

Can I reserve a special meal because of religious and/or dietary restrictions/requirements?

Yes, that is possible. Please advise your restriction(s) and/or requirement(s) via fly.corendon.com. Back to the top

 

Until when can I fly if I am pregnant?

 

  • Corendon Airlines: Pregnant women may travel by plane up to 28 weeks without a doctor’s statement. From 28 to 36 weeks (28 to 32 weeks in case of twins, triplets or a multiple birth), one must be in possession of a medical certificate. This statement must be drawn up by the attending physician or gynecologist of the passenger. A statement of an obstetrician is not enough. The statement may not be older than one month, count back from the date of return. The statement has been written in English, confirmed the good health of the passenger and the expected date of childbirth. The captain of the flight can and may ask for a new medical certificate and may refuse the passenger by doubt. Back to the top
  • Corendon Dutch Airlines: There are some additional rules that must appear in the statement: Expectant mothers who are 30 but not more than 36 weeks pregnant are required to have at least a medical certificate, not older than six days, counting back from the date of the flight. The medical certificate must include the expected date of birth, as well as a confirmation that the passenger is in good health and can fly carefree.
    Pregnant women should not fly from the 36th week of their pregnancy. All return flights should therefore be made before the 35th week of pregnancy. Woman who are expecting a multiple birth may no longer fly from the 34th week. Back to the top
  • Transavia.com You can fly up to 36 weeks without a medical certificate if there are no medical complications. If any medical complications are known, you may fly to 34 weeks and you need a medical certificate. Back to the top
  • Other companies For current information and conditions of other companies please refer to the website of that company. Back to the top

For your own convenience, please bring a couple of copies of your doctor's statement. Back to the top

 

 

Do I need a travel and cancellation insurance?

We encourage you to always be insured to travel. Through this site you can easily and quickly take your insurance. Back to the top

 

What should I do if my baggage is damaged or lost?

Is your luggage during the flight is lost or damaged, report it immediately to the airport of arrival in the handling company of the airline you have flown with and let them draw up a report (called PIR report). Without this report, it is not possible to claim damages. Then reported the damage as soon as possible to your insurance company. In order for claims to proceed, you must hand over the original invoices. If your bag has not arrived at your destination, you also need a PIR report to be made. The handler will inform you how the process will proceed further. Back to the top

 

Can I take a wheelchair?

We provide passengers with limited mobility the ability to travel comfortably. Therefore, you can take for free your own wheelchair. To best serve you, we want to know if you can walk distances by yourself, walk on stairs or cannot walk at all. Report this clearly when booking. Based on this information, we provide the right guidance at the airport. We recommend when booking and / or at least 72 hours before departure to contact our call center so that we can gather the correct information and we can inform you about the possibilities. Back to the top

 

How do I request a baby bassinet (baby cot) for my baby?

For your flight to and from Curaçao, you can request a baby bassinet (baby cot) by emailing flyservices@corendon.nl , mentioning your reservation number. Maximum baby weight is 11 kg. Only when your request is approved, you will receive an email with an invoice, and your request will be final. You can pay the outstanding amount, EUR 100 per cot, via mijn.corendon.nl. back to top

How much baggage can I take for my baby?

For Corendon Airlines and Corendon Dutch Airlines, you are allowed to take one baby carriage or one stroller per child free of charge on the flight. In addition, you may take the necessary items such as diapers and food. A lightweight collapsible baby carriage can be taken to the gate. Other (non-collapsible) baby carriages and baby carriages can be checked in free of charge at the check-in desk as check-in baggage.

If you have purchased your own seat (at the adult fare) for the baby from Corendon Dutch Airlines, you may take a maximum of 20kg of check-in baggage for the baby.

Are you traveling with another airline? Check the website of or contact the airline for the correct information. Back to the top

Is it possible to change my name?

You can easily and free of charge make changes to your name, date of birth, or address details via mijn.corendon.nl. You can also communicate these changes to our Contact Center by phone (023-7510606). Please note that there might be charges for changes made over the phone, depending on the airline you are traveling with. back to top

Travel Documents for Children and Unaccompanied Minors

Even children and infants must have their own travel documents for traveling abroad. Adding a child to the parent's passport is no longer allowed.

Parent and Child with Different Last Names

If a parent has a different last name than the child and they are traveling together with the minor child outside the Schengen area, airport personnel will verify the parent-child relationship. This additional check is in place to prevent child abduction. Within the Schengen area, border controls usually do not take place, and therefore, the investigation into parent-child relationships is not performed.

During passport control on Dutch territory, the Royal Military Police (Koninklijke Marechaussee) has access to the Basic Personal Records and the Central Authority Register. In case of doubt, the Royal Military Police can verify the parents of the child or who has parental authority. Some countries require a statement confirming the parent-child relationship or parental authority when traveling. For more information, you can contact the embassy or consulate of the destination country. Additionally, a parent can have the name of their spouse or registered partner included in the travel document. If the partner shares the same last name as the traveling child, the border crossing is likely to be faster. back to top

Traveling Child with Someone Other than the Parents

If a child is traveling with someone other than the parents, such as a family member, some countries may require a statement granting permission (consent form) from the parents for this trip. You can inquire about the admission requirements at the embassy or consulate of the destination country. The Royal Military Police provides information about border control at the Dutch border. back to top

Unaccompanied Minor

It's possible for your child between the ages of 6 and 12 to travel alone, provided you meet certain conditions:

  1. An adult must accompany your child to the departure airport. This requires your permission or permission from the individual with parental authority.
  2. This adult must provide the necessary travel documents of the child, a written authorization, and valid identification to Corendon ground staff or the handling agent at the departure airport.
  3. The cost for your child to travel alone must be paid at the departure airport. back to top

Unaccompanied Minor to and from Curaçao

All children traveling alone to Curaçao (including children aged 15 to 17 for whom Unaccompanied Minor service is not reserved) must carry a written travel authorization signed by the parent(s) or legal guardian, along with an identification document of a parent or guardian. back to top

Which types of aircraft does Corendon Dutch Airlines have?

Corendon Dutch Airlines (CD) has three Boeing 737-800 with 189 Economy seats. From November 2023, Corendon will lease an Airbus 350 with 432 Economy seats from the Spanish airline World2Fly. Onboard of all aircraft the Corendon service will be provided by Corendon Dutch Airline crew. Back to the top

Does Corendon Dutch Airlines offers onboard entertainment?

Onboard the Boeing 737-800 Corendon offers an intranet called Corendon AirFi. On flights from/to Curaçao each seat contains a personal entertainment system and the internet can be used (fee applicable).  Back to the top

I have another question!

Your question or answer was not listed here? Sorry for that, please do contact our reservation center, via: +31 23 75 10 600 (local rate). Back to the top

 

 

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